Refund request

Guarantee cases for our buses

Note:

In order to process your case, we need complete information from you. Please fill out the following form carefully.

We will contact you proactively afterwards.

For what purpose would you like to submit an application?*Bus service - PunctualityBus service - ConnectionBus service - Cleanliness

First name*

Last name*

Street / House number*

Postal code*

City*

Email*

Phone

Subscription customer number of SWL Mobil or LVG

Further explanations

Please briefly describe the warranty case.

Details about the guarantee case

Date of the incident

Scheduled departure

Actual departure

Scheduled arrival*

Actual arrival*

Boarding bus stop*

Final stop

Line number*

Direction of travel*

Bank details

Account holder

IBAN

Upload documents

If you have files or images related to the case, please upload them here.
You can upload up to five files in "PDF", "PNG", or "JPG" formats.

Select files

I have read the privacy policy and I agree to the processing of my data.*

Submit

If you contact us by email or phone, your data will only be processed for the purpose of handling your request. Once the purpose is fulfilled, the related data will also be deleted. The use of the contact form is carried out via encrypted data transmission. Furthermore, there is no transfer to third parties. More information can be found here:

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