Please authorise at the charging station before connecting your charging cable and initiating the charging process.
By the way: You can still charge at an occupied quick-charging station if the battery of the other car is already fully charged. Then the cable should be unlocked so that you can pull it out. However, this depends on the vehicle type.
With mobility contract: Start charging contactless with your RFID card or the app of your mobility service provider.
Without contract: Start the charging process contactless with your Giro card or by scanning the QR code on the charging point.
Note: Payment by Giro card is only possible at supported stations that are marked accordingly.
Depending on the payment method you have chosen, please follow the steps on the display of the charging point or your smartphone.
When authorising via QR-Code, please note that you only have a limited amount of time to start the charging process. Otherwise you will have to start over.
After authorisation, please select the charging connector you need. Now remove the connector from the station and plug it into the charging socket on your car. Please make sure that you insert the connector completely into the charging socket on your vehicle. You can follow the status of the charging process on the screen.
At an AC station, you need your own Type2 charging cable for charging. We recommend that you first connect the charging cable to the vehicle. Make sure to insert the charging connector completely into the charging socket on the vehicle and on the charging station. The charging cable is mechanically locked.
You can end the charging process either in the vehicle (for AC charging many cars will simply stop charging and release the cable when you unlock the doors with the key fob) or directly at the charging station. To do this, hold your Giro or charging card in front of the card reader again and follow the instructions on the charging station display.
If you have authorised with a QR code, please follow the instructions on the mobile website or your app to complete the loading process.